What is Customer Service?

Customer Service is defined as the assistance and advice provided by a company to those people who buy or use its products or services. A customer service certification from Indy Reads will show employers you’re ready to excel in a customer-facing position, and that you have the skills to make a difference for their customers and their business.

Our Customer Service Certification Course

The course combines High School Equivalency coursework and online soft skills development  with live training and career consulting appointments in order to prepare students for job opportunities in retail and customer service roles. A blend of online and live virtual lessons will allow you to learn at your own pace. Students will have the knowledge necessary to prepare for and take the National Retail Federation (NRF) credential exam. The credential is nationally-recognized. See which employers collaborated in the creation of this course

Other Information

Upon completion of the program, Indy Reads will pay the testing fee for the participant. Indy Reads will also offer career counseling, resume writing, and soft skills development.

Call Indy Reads (317-384-1496) to learn more or fill out this online form and sign up today!

Employer Partner

Heartland Resolution Group has committed to hire adults with a high school diploma or a high school equivalency who have earned a Customer Service certification with Indy Reads. They have full time collection representative positions available at $14/hour plus 8% of total collections per month. Benefits with the positions include 401k, Medical, Dental, Vision, PTO, and one floating holiday. The position requires applicants to be able to attend work shifts at the Navient Building in Fishers, Indiana. Potential shift hours include 9am-5pm, 10-8pm, 12pm-9pm five days a week or four 10 hour days (either late shift or early shift).

*Limitations for applicants to qualify include felonies and misdemeanors regarding financial crimes, theft, conversion, burglary, or violent crimes: recent or severe.

Heartland Resolution Group