This free, online course combines soft skills development like goal setting, coping skills, and reflection, with practical skills like cash-handling, basic technology for customer service, professional communication, and management styles. All this will help prepare students for the certification test from the National Retail Federation and job opportunities in retail, call centers, medical settings, food service, or any job that involves working with the public. 

• The program is 10 weeks long.
• A blend of asynchronous online and live virtual lessons allows students to learn at their own pace. 
• The National Retail Federation certification is recognized throughout the United States. 
• Learn the basics of technology in customer service environments, professionalism, de-escalation, interviewing, and management.
• Learn in a community of peers, make connections, get support to reach your goals!
• See which employers collaborated in the creation of this course.

Because soft skills gained during this course are universal, program graduates are not limited to one field or industry, and the experience gained can be foundational to any career or position. 

Employers across many different job types will recognize the certification on an applicant’s resume as a mark of a high-quality candidate.

Requirements

• Participants must have a High School diploma or High School Equivalency (HSE) diploma. If you do not have a diploma, join our High School Equivalency class!
• Participants need access to a computer and the internet for the online coursework.
• Students must live in Indiana.

Upon completion of the Customer Service Certification, Indy Reads will pay the testing fee for the participant.

Program Schedule

• A virtual enrollment session is required on either:
  • Friday, February 6, 6pm-7pm
  • or Saturday, February 7, 10am-11am
• Live virtual classes begin in February. Participants may attend classes on either:
  • Fridays, 6pm-7pm
  • or Saturdays, 10am-11am